What's your response time for La Vergne emergencies?+
Emergency calls jump the queue โ we aim to have someone stabilizing an active leak in La Vergne the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active TN contractor license and full insurance coverage, and we'll provide proof of both on request โ most La Vergne customers ask, and we expect that.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away โ we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Will you work directly with my insurance company?+
Yes โ we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many La Vergne customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
Most residential replacements in La Vergne take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
Our La Vergne crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems โ we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Is your workmanship guaranteed?+
Every Metal Roofing job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in La Vergne?+
We do these regularly for La Vergne homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Do you serve areas outside La Vergne too?+
We serve La Vergne and the surrounding communities throughout La Vergne, TN โ see the coverage section below for the specific zip codes and nearby cities we handle regularly.
